Property management issues

rentgal · July 21st, 2009, 08:20 PM

Hi,

I just started a new job as a HR Generalist with a condominium mangement firm. In trying to be proactive I would appreciate your feedback on what some of the issues property managers/staff face with respect to human resources, and how a HR person can be of help.

Any feedback would be greatly appreciated!! Thanks.

judithscott · July 22nd, 2009, 05:09 AM

Can you tell me which type issue do you face?

rentgal · July 22nd, 2009, 07:56 AM

I don't have any issues as I just started, day one. I'm trying to see what some possible issues may be so I can start proactively planning how to avoid/deal with them before they become a problem.

Frank100 · December 11th, 2009, 07:47 AM

Possibly a good idea is to sit down and speak to all of the employees individually and see if they have any particular issues and start from there?

coopercg77 · February 1st, 2010, 06:11 PM

They have to have a personality that can take the abuse of board members. There's a lot of catty behavior and it's not for the faint of heart. High turnover in association management.

www.oxford-tn.com

Frank100 · February 5th, 2010, 05:57 PM

They also need to have good communications skills and to be able to negoiate with service providers and board members alike

AmbassTouchInc · February 7th, 2010, 04:06 PM

I agree. As a vendor for a luxury condominium, we inadvertently hear and see a lot of petty things regarding the Board members and we just keep our eyes open and mouths shut!

RobertMcMahon · February 8th, 2010, 05:10 PM

People get pretty testy when they're dealing with irate customers/tenants. If I were you, I'd work on dealing with irate employees. Just run some search engine queries and hone your anger management skills, haha.

Frank100 · February 10th, 2010, 07:14 PM

A another skill that a property manager may require is patience, once all the board members have their say then you can get on with the business!

JamesChancelor · March 4th, 2010, 12:37 PM

All great ideas. Its good to be proactive but even the better of us property managers seem to still face something we haven't seen. Still all great ideas. I actually wish I had thought of this before I got started.

HeatherSMT · June 18th, 2010, 11:44 AM

Talking to the tenents to see what issues they feel they are facing is a great way to start. Let them know that you care and that you are there to listen. www.secretshoppingblog.com

ssalm · June 23rd, 2010, 09:51 AM

I used to be involved in the hotel industry and what I found most important with an irate customer/tenant, is to keep your mouth shut, listen and let them finish their rant... completely. Don't interrupt them to apologize or tell them you will fix it or some other explanation. It shows them you're listings and they feel they are being heard. I found most of the time they just wanted to tell someone how they feel... Then, after they are done (oh yeah, and it's not a good idea to ask them if they are done either..), you take ownership of the issue. If it is a reasonable concern they have that can be corrected, you tell them you will fix it and you do. Not necessarily by yourself but "you" as in managing that issue until it's resolved, through to the end. It may mean going to management to get decisions made and so on.

A lot of the time there wasn't much that could even be done about the issue but the customer would go away happy and thanking me for my help. All, just because I let them finish talking. It still amazes me how much people will calm down just by doing that.

Just my 2 cents..

July 21st, 2009, 08:20 PM	#1
rentgal Junior Member Join Date: Jul 2009 Posts: 3	Property management issues Hi, I just started a new job as a HR Generalist with a condominium mangement firm. In trying to be proactive I would appreciate your feedback on what some of the issues property managers/staff face with respect to human resources, and how a HR person can be of help. Any feedback would be greatly appreciated!! Thanks.

December 11th, 2009, 07:47 AM	#4
Frank100 Junior Member Join Date: Dec 2009 Posts: 8	Possibly a good idea is to sit down and speak to all of the employees individually and see if they have any particular issues and start from there? __________________ Frank Property Management \| Property Management Dublin

February 5th, 2010, 05:57 PM	#6
Frank100 Junior Member Join Date: Dec 2009 Posts: 8	They also need to have good communications skills and to be able to negoiate with service providers and board members alike __________________ Frank Property Management \| Property Management Dublin

February 7th, 2010, 04:06 PM	#7
AmbassTouchInc Junior Member Join Date: Feb 2010 Location: Baltimore Posts: 3	I agree. As a vendor for a luxury condominium, we inadvertently hear and see a lot of petty things regarding the Board members and we just keep our eyes open and mouths shut! __________________ Erica A. Davis The Ambassador's Touch, Inc. www.ambassadorstouch.com Your Time is Our Business!

February 8th, 2010, 05:10 PM	#8
RobertMcMahon Junior Member Join Date: Feb 2010 Posts: 1	Re: People get pretty testy when they're dealing with irate customers/tenants. If I were you, I'd work on dealing with irate employees. Just run some search engine queries and hone your anger management skills, haha.

July 22nd, 2009, 05:09 AM	#2
judithscott Junior Member Join Date: Jun 2009 Posts: 15	Can you tell me which type issue do you face?

July 22nd, 2009, 07:56 AM	#3
rentgal Junior Member Join Date: Jul 2009 Posts: 3	I don't have any issues as I just started, day one. I'm trying to see what some possible issues may be so I can start proactively planning how to avoid/deal with them before they become a problem.

February 1st, 2010, 06:11 PM	#5
coopercg77 Junior Member Join Date: Feb 2010 Location: Brentwood, TN Posts: 5	They have to have a personality that can take the abuse of board members. There's a lot of catty behavior and it's not for the faint of heart. High turnover in association management. www.oxford-tn.com

February 10th, 2010, 07:14 PM	#9
Frank100 Junior Member Join Date: Dec 2009 Posts: 8	A another skill that a property manager may require is patience, once all the board members have their say then you can get on with the business! __________________ Frank Property Management \| Property Management Dublin

March 4th, 2010, 12:37 PM	#10
JamesChancelor Junior Member Join Date: Mar 2010 Posts: 1	All great ideas. Its good to be proactive but even the better of us property managers seem to still face something we haven't seen. Still all great ideas. I actually wish I had thought of this before I got started.

June 18th, 2010, 11:44 AM	#11
HeatherSMT Junior Member Join Date: Jun 2010 Posts: 1	Talking to the tenents to see what issues they feel they are facing is a great way to start. Let them know that you care and that you are there to listen. www.secretshoppingblog.com

June 23rd, 2010, 09:51 AM	#12
ssalm Junior Member Join Date: Jun 2010 Posts: 3	I used to be involved in the hotel industry and what I found most important with an irate customer/tenant, is to keep your mouth shut, listen and let them finish their rant... completely. Don't interrupt them to apologize or tell them you will fix it or some other explanation. It shows them you're listings and they feel they are being heard. I found most of the time they just wanted to tell someone how they feel... Then, after they are done (oh yeah, and it's not a good idea to ask them if they are done either..), you take ownership of the issue. If it is a reasonable concern they have that can be corrected, you tell them you will fix it and you do. Not necessarily by yourself but "you" as in managing that issue until it's resolved, through to the end. It may mean going to management to get decisions made and so on. A lot of the time there wasn't much that could even be done about the issue but the customer would go away happy and thanking me for my help. All, just because I let them finish talking. It still amazes me how much people will calm down just by doing that. Just my 2 cents.. __________________ Free Rental or Sale Listings Print ready artwork with ID# for yard signs Feeds to Google and Vast Listings can be marked as "SOLD" or "RENTED" myrealtylister.com

Property management issues

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